You are here

Terms & Conditions

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and IRIS fashion Ltd.  By placing an order on this website, you agree to these terms and conditions.  If you have any questions, please contact us at or call our customer care number 0208 747 3597

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Once you have placed an order we will send you an email confirming that your order has been received and accepted. A contract between you and IRIS Fashion Ltd for the sale of our products only exists once an order has been dispatched. An email will then be sent to you confirming the dispatch of your order. Prices and availability of goods are subject to change without notice and the chosen delivery charge will be added to your order value. Completing the registration process will allow you to set up a IRIS customer account and make purchase at your convenience

Special Offers & Promotions

Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery.


UK Delivery (published prices are subject to change without notice)

Standard Royal Mail tracked service £4.95
Next Day APC Express service £10

Stock permitting, all orders are usually dispatched the same day. Once your order has been dispatched if you would like to change the delivery address given at the time of your order, you will have to do so through our customer care team. Each order is assigned a tracking number to track your order. The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order unless otherwise arranged with our customer care team. 

Returns Policy

IRIS Fashion Ltd will refund or exchange any item(s) provided that they are in perfect condition and with all labels still attached. This means the item cannot have been worn, washed or altered in any way. For hygiene reasons, we cannot accept exchanges or give refunds for earrings, swimwear, underwear, hats, or cosmetics. We would request that your items be returned within 14 days of your original order. We would prefer if you returned your web purchased item(s) through the online store, but we will also take returns through one of our store locations. All items must be returned with your proof of purchase: store receipt, packing note or bank/credit card statement proving the purchase from IRIS. .

Secure Payment
In order to guarantee a secure shopping experience, IRIS Fashion Ltd  uses Sagepay technology. Sagepay offers maximum security during the payment process, and the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact our Customer care team on 0208 7473497 Monday to Friday 9am until 6pm

Privacy Policy

IRIS Fashion Ltd warrants that any information that you provide will be held and transmitted in a safe and confidential environment. From time to time we may pass on your postal details to companies whose products maybe be of interest to you, if you do not want to receive such please tick the relevant box during your check out.

Product descriptions and display

All specifications and descriptions of products on this website are intended only to give a general description of the products. Whilst the images provide are a true representation of the products, we cannot accept any responsibility for any variation in colour reproduction of the products caused by the browser software or computer system used.

Copyright & Trademark

The contents of these web pages including the images, designs, brand logos, photographs, text and other materials are the copyright, trademark and registered trademark of IRIS fashion Ltd, the brands well sell on this website and of our content and technology providers or their respective owners.The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited without express permission from IRIS fashion Ltd

Disclaimer & Limitations of Liability

To the fullest extent permitted by law and save as provided above, IRIS Fashion Ltd  shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of IRIS Fashion Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While IRIS Fashion Ltd uses reasonable endeavors to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and IRIS Fashion Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While IRIS Fashion Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, IRIS Fashion Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website.  IRIS Fashion Ltd. does not control these websites and is not responsible for their content.  Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with IRIS Fashion Ltd 

The entire liability of IRIS Fashion Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

IRIS Fashion Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

IRIS Fashion Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party.  You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of IRIS Fashion Ltd.

Contact Details

Iris Fashion Ltd

129 Chiswick High Rd

London W4 2ED

Company Registration Number: 5096361

VAT Registration Number: 843414538