Returns Policy
You may return all items sold by Iris Fashion LTD within 10 days of receipt for a full refund. The cost of returning an item is the responsibility of the customer unless the return is a result of our error. We advise you to send your return via signed for or special delivery services provided by Royal Mail. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item please contact our customer services info@irisfashion.co.uk).
Please also note that we can not accept returns on the following:
Any item that is returned more than 10 days after receipt.
Any item that is damaged / has missing parts or is not in its original condition.
If you live outside of the EU. Sales to outside the EU are final and we do not operate a returns policy to non EU countries as yet. Refunds will only be given if the item/garment supplied has a defect. Minor inconsistencies in the item/garment and variations in colour/size do not constitute grounds for a refund.
Refund Policy:
We can process returns and refunds only for items directly purchased from Iris Fashion LTD. Iris Fashion LTD items bought from other shops or auction sites such as Ebay can obviously not be refunded by us.
After we have received your refund request, we will processed the refund issue and notify you via e-mail. The refund will be in the same form of payment that you originally used. Refunds will be dealt with within 7 to 14 business days of us receiving your return.
How Refunds Are Calculated (please read carefully):
Your refund outcome will depend on these aspects:
- Items that are not in the original condition they were sent to you, are damaged, or have missing parts for reasons not due to our error can not be refunded.
- We receive items within 10 days of receipt.
Complaints:
In the rare case of a complaint, please contact our customer services. In the confirmation email will be your order number which you will need to have at hand.
Email: info@irisfashion.co.uk.
By Post:
Iris
73 Salusbury Road
Queens Park
London, NW6 6NJ
Disclaimer:
All disputes will be subject to British law. This site is provided by Iris Fashion LTD. No oral advice or written information given by Iris Fashion LTD, nor its affiliates, any of their officers, directors, employees, agents, providers, or the like, shall create a warranty. Under no circumstances shall Iris Fashion LTD or any other party involved in creating, producing, or distributing Iris Fashion LTD be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use Irisfashion.co.uk including but not limited to reliance by a user on any information obtained from Iris Fashion LTD or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorised access to Iris Fashion LTD records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through Iris Fashion LTD.
Please also note that we can not accept returns on the following:
Any item that is returned more than 10 days after receipt.
Any item that is damaged / has missing parts or is not in its original condition.
If you live outside of the EU. Sales to outside the EU are final and we do not operate a returns policy to non EU countries as yet. Refunds will only be given if the item/garment supplied has a defect. Minor inconsistencies in the item/garment and variations in colour/size do not constitute grounds for a refund.
Refund Policy:
We can process returns and refunds only for items directly purchased from Iris Fashion LTD. Iris Fashion LTD items bought from other shops or auction sites such as Ebay can obviously not be refunded by us.
After we have received your refund request, we will processed the refund issue and notify you via e-mail. The refund will be in the same form of payment that you originally used. Refunds will be dealt with within 7 to 14 business days of us receiving your return.
How Refunds Are Calculated (please read carefully):
Your refund outcome will depend on these aspects:
- Items that are not in the original condition they were sent to you, are damaged, or have missing parts for reasons not due to our error can not be refunded.
- We receive items within 10 days of receipt.
Complaints:
In the rare case of a complaint, please contact our customer services. In the confirmation email will be your order number which you will need to have at hand.
Email: info@irisfashion.co.uk.
By Post:
Iris
73 Salusbury Road
Queens Park
London, NW6 6NJ
Disclaimer:
All disputes will be subject to British law. This site is provided by Iris Fashion LTD. No oral advice or written information given by Iris Fashion LTD, nor its affiliates, any of their officers, directors, employees, agents, providers, or the like, shall create a warranty. Under no circumstances shall Iris Fashion LTD or any other party involved in creating, producing, or distributing Iris Fashion LTD be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use Irisfashion.co.uk including but not limited to reliance by a user on any information obtained from Iris Fashion LTD or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorised access to Iris Fashion LTD records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through Iris Fashion LTD.