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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I request a return?
  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will recieve a confirmation email with the postage instructions
  • Print off the  pre-addressed label and  add to your parcel

 

How should I return my items?
You can return your items within 28 days of receipt of your order (14 days for Sale items). 
 
All items must be:
  • Unworn, unwashed and in perfect condition
  • Have all the original labels attached
  • In their orginal packaging
Free gifts, promotional items, lingerie and swimwear are not returnable
As we are not responsible for any goods lost or damaged in transit, we adivse you to return items by registered post
Are there any charges for return?
  • Returns are Free with orders £150 or more
  • For orders under £150 you are responsible for the cost of the return postage
  • Original postage and packing charges are non-refundable

 

When will I receive my refund?
  • Once we receive your return, providing it is accepted, your refund will be processed and a credit will automatically be applied original method of payment, within 5 working days
  • Any refund will be credited to the orginal purchaser's payment method for the sum paid less any taxes, duties and postal costs
  • For Returns where a charge is payable the charge is £4 and will be deducted from your refund amount.
  • Any returns received after the 28 day period may not be accepted and will only be refunded with a credit note

 

Where do I send my return? 
IRis Fashion
c/o Torque
Wortley Moor Rd
Wortley
Leeds
LS12 4JH
 
 

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