Skip to content

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I request a return?
  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will recieve a confirmation email with the postage instructions
  • Print off the  pre-addressed label and  add to your parcel


How should I return my items?
You can return your items within 28 days of receipt of your order (14 days for Sale items). 
All items must be:
  • Unworn, unwashed and in perfect condition
  • Have all the original labels attached
  • In their orginal packaging
Free gifts, promotional items, lingerie and swimwear are not returnable
As we are not responsible for any goods lost or damaged in transit, we adivse you to return items by registered post
Are there any charges for return?
  • Returns are Free with orders £200 or more
  • For orders under £200 you are responsible for the cost of the return postage
  • Original postage and packing charges are non-refundable


When will I receive my refund?
  • Once we receive your return, providing it is accepted, your refund will be processed and a credit will automatically be applied original method of payment, within 10 working days
  • Any refund will be credited to the orginal purchaser's payment method for the sum paid less any taxes, duties and postal costs
  • Any returns received after the 28 day period may not be accepted and will only be refunded with a credit note


Where do I send my return? 
IRIS Fashion
c/o Torque
Wortley Moor Rd
LS12 4JH

Your Basket

Your basket is empty.