Customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or credit note in compliance with our returns policy.
OUR RETURNS POLICY
We offer a refund or credit note within 28 days of placing your order.
We will offer a refund or credit note for all items that are returned to us unworn and in perfect condition, with all the labels attached and in its original packaging. Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser.
Earrings, underwear and swimwear are non-returnable unless faulty.
For items purchased in the sale, we request that returns are sent back to us within 14 days of receiving your order./p>
Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and postal costs.
As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post.
Please note that the postal costs for returned goods are the customer’s responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.
HOW TO RETURN YOUR ORDER
Please follow the instruction below but if you have any questions or issues, please contact our Customer Service team - firstname.lastname@example.org
Fill in the returns form that came with your order, including the reason for your return. If an item is faulty please include further details.
We request that return any unwanted item as soon as possible but within 28 days of placing your order. Any returns received back after the 28 day period are accepted at the sole discretion of IRIS FASHION LTD and will only be refunded with a credit note that can be used both online and in-store.
Please package the item and return it via your local Post Office.
All goods should be returned to the following address:
IRIS FASHION LTD
3 Lordship Lane
Any returns sent after the 7 days of the returns authorisation number being received are accepted at the sole discretion of IRIS FASHION LTD and will only be refunded with a credit note that can be used both online and in-store.
Please follow the following steps if you are returning item(s) to us from outside of the UK:
1) Fill in the return form that came with your order, including the reason for your return. If an item is faulty please include further details.
2) If you ordered from outside of the EU please also return the Proforma invoice that came with your order. Remember to indicate which item(s) you are returning and complete the returns number.
Please note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes on receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company's discretion.
The customer's statutory rights are unaffected.
3) Please add the following address to the parcel and send back to us via your preferred shipper. We would recommend using a trackable service as returns are shipped at the sender's risk.
IRIS FASHION LTD
3 Lordship Lane
Any refunds will be credited to the original purchaser's credit/debit card only for the sum paid less any taxes, duties and postal costs.