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Delivery & Returns

 

DELIVERY SERVICES


We offer the following delivery options but please note that during sale periods and promotions delivery may take longer than usual and our express delivery options may not always be available. Orders placed during the weekend or on a Bank Holiday will be processed the following working day.

 

Service Cost Delivered within Notes
Standard £4.95/Free with orders over £150 3 - 5 working days

 Please note that during sale and busy periods this may take longer.

This option is FREE for orders over £150

Harper Concierge £10 Next working day +1 Try at home or in work before making your purchase decision. The rest is taken away, hassle free. What’s this?
Next day £10 Next working day (for orders placed by 2pm Monday - Thursday)

Orders placed before 2pm on Friday will be delivered on Monday.

Orders placed after 2pm on Friday or on Saturday or Sunday will be delivered on Tuesday.

Collect In Store FREE Up to 3 working days

The store will contact you once your order is ready for collection.

New  Service Call to Collect FREE Same Day

Call your local store to purchase by phone. Collection times 10am-3pm Tuesday -Saturday

Europe £20 1 week

Any duty and/or taxes incurred in the country of destination are the sole responsibility of the customer.

Rest of World £25 1 week

Any duty and/or taxes incurred in the country of destination are the sole responsibility of the customer. 

 

STANDARD DELIVERY - COVID-19 UPDATE 

During this latest lockdown we are offering free standard delivery and returns with orders £150 or more or you can use our free delivery to store service.

 

CALL AND COLLECT Additionally we have a new call and collect service for local customers. Call your local store to order and collect between 10am - 3pm Tuesday to Saturday.

Barnes 020 8741 0816

Wimbledon 020 8946 6288

Battersea 020 7924 6948

 

HEALTH AND HYGIENE 

Rest assured, we are adhering to all appropriate health and hygiene standards in line with guidance from the World Health Organisation. We are maintaining the highest standards of hygiene at all of our physical locations and ensuring our people only report for work if they are fit and healthy.

Our delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.

SHIPPING PARTNERS

All UK orders will be shipped by Hermes and for International via OSC.  Each purchase is insured by us during its time in transit, until it is delivered to you. You can track your parcel by emailing us your order number and we can track it for you or email you a tracking number that you can use to track your parcel.

INTERNATIONAL ORDERS

International orders are subject to delays due to custom checks. In the event that we cannot deliver to you within the time specified when placing your order, or an item is out of stock, we will let you know and try to resolve the problem as quickly as possible. All new orders are taken as separate and are therefore treated individually.


DUTY & TAXES
Please note that any duty and taxes incurred in the country of destination are the sole responsibility of the customer.


NOTIFICATION OF SHIPPING
Once we have dispatched your order, we will send you an email notifying you of this. This will be our acceptance of your order and this completes the contract between you and us.

This will apply regardless of whether, for reasons out of our control, you have not received that email. If we have informed you that your order hasn't been accepted or if you have cancelled your order in accordance with the returns policy, we will not dispatch your goods.


We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest time possible.

 RETURNS & EXCHANGES

Customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or credit note in compliance with our returns policy.

We ask that you return any unwanted items within 28 days. You can register your intent to return an item through our online returns portal and get your pre-addressed shipping label to print out and address your parcel.

IRIS FASHION, C/O Torque
Wortley Moor Road
West Yorkshire
Leeds
LS 12 4JH

We will offer a refund or credit note for all items that are returned to us unworn and in perfect condition, with all the labels attached and in its original packaging. Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser.

 

Earrings, underwear and swimwear are non-returnable unless faulty.
Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and delivery costs. We are not responsible for any goods lost or damaged in transit, and would advise you to retain your postal receipt.


Please note For orders over £150 we offer free delivery and free returns. For all  other returns, when using the returns portal, a charge of £4 will be deducted from your overall refund.  You can download and print off your returns label in our returns portal. 

 

International Returns
Please follow the following steps if you are returning item(s) to us from outside of the UK:

Step 1
Fill in the return form that came with your order, including the reason for your return. If an item is faulty please include further details.

Step 2
If you ordered from outside of the EU please also return the Proforma invoice that came with your order. Remember to indicate which item(s) you are returning and complete the returns number.

Please make a note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes upon receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at out discretion.

Your statutory rights are unaffected.

Step 3
Please add the following address to the parcel and send back to us via your preferred shipper. We would recommend using a trackable service as returns are shipped at the sender's risk.

IRIS FASHION, C/O Torque
Wortley Moor Road
West Yorkshire
Leeds
LS 12 4JH

Any refunds will be credited to the original purchaser's payment method only for the sum paid less any taxes, duties and postal costs.

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