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Delivery & Returns

DELIVERY SERVICES
We offer the following delivery options but please note that during sale periods and promotions delivery may take longer than usual and our express delivery options may not always be available. Orders placed during the weekend or on a Bank Holiday will be processed the following working day.

Service Cost Delivered within Notes
Standard £4.95 (free over £150 spend) 2 - 3 working days
Next day £10 Next working day (for orders placed by 1pm Monday - Thursday)

Orders placed before 1pm on Friday will be delivered on Monday.

Orders placed after 1pm on Friday or on Saturday or Sunday will be delivered on Tuesday.

Same day £15 Same day (for orders placed by 11am Monday - Friday)

Orders placed after 11am on Friday or on Saturday or Sunday will be delivered on Monday.

Deliver to store FREE 3 working days The store will contact you once your order is ready for collection.
Europe £20 1 week Any duty and/or taxes incurred in the country of destination are the sole responsibility of the customer.
Rest of World £25 1 week Any duty and/or taxes incurred in the country of destination are the sole responsibility of the customer.

 

All orders will require a signature upon delivery of all goods shipped. UK orders will be shipped by UCS and International via UCS or DHL.;Each purchase is insured by us during it's time in transit, until it is delivered to you. You can track your parcel by emailing us your order number and we can track it for you or email you a tracking number that you can use to track your parcel.

For UCS tracking please visit www.useucs.com and for DHL tracking please visit www.dhl.com.

UK Orders will be delivered within 2-3 working days. International orders are subject to delays due to custom checks. In the event that we cannot deliver to you within the time specified when placing your order, or an item is out of stock, we will let you know and try to resolve the problem as quickly as possible. All new orders are taken as separate and are therefore treated individually.

DUTY & TAXES
Please note that any duty and taxes incurred in the country of destination are the sole responsibility of the customer.

NOTIFICATION OF SHIPPING
Once we have dispatched your order, we will send you an email notifying you of this. This will be our acceptance of your order and this completes the contract between you and us. This will apply regardless of whether, for reasons out of our control, you have not received that email. If we have informed you that your order hasn't been accepted or if you have cancelled your order in accordance with the returns policy, we will not dispatch your goods.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest time possible.

RETURNS & EXCHANGES
Customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or credit note in compliance with our returns policy.

OUR RETURNS POLICY
We offer a refund or credit note within 28 days of placing your order.

We will offer a refund or credit note for all items that are returned to us unworn and in perfect condition, with all the labels attached and in its original packaging. Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser.

Earrings, underwear and swimwear are non-returnable unless faulty.

For items purchased in the sale, we request that returns are sent back to us within 14 days of receiving your order.

Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and postal costs.

As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post.

Please note that the postal costs for returned goods are the customer’s responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.

HOW TO RETURN YOUR ORDER
Please follow the instructions below and if you have any questions or issues, please  Contact Us.

UK Returns
Fill in the returns form that came with your order, including the reason for your return. If an item is faulty please include further details.

We request that return any unwanted item as soon as possible but within 28 days of placing your order. Any returns received back after the 28 day period are accepted at the sole discretion of IRIS FASHION LTD and will only be refunded with a credit note that can be used both online and in-store.

Please package the item and return it via your local Post Office.

All goods should be returned to the following address:

IRIS FASHION LTD
Customer Care
3 Lordship Lane
London
SE22 8EW

International Returns
Please follow the following steps if you are returning item(s) to us from outside of the UK:

Step 1
Fill in the return form that came with your order, including the reason for your return. If an item is faulty please include further details.

Step 2
If you ordered from outside of the EU please also return the Proforma invoice that came with your order. Remember to indicate which item(s) you are returning and complete the returns number.

Please make a note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes upon receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at out discretion.

Your statutory rights are unaffected.

Step 3
Please add the following address to the parcel and send back to us via your preferred shipper. We would recommend using a trackable service as returns are shipped at the sender's risk.

IRIS FASHION LTD
Customer Care
3 Lordship Lane
London
SE22 8EW
United Kingdom

Any refunds will be credited to the original purchaser's payment method only for the sum paid less any taxes, duties and postal costs.

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