Returns

 

RETURNS 

Customer satisfaction is always our top priority, and therefore, we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or credit note in compliance with our returns policy.

To return an item we ask that you return to us within 14 days of receiving your orderl. The returned items must reach us within 28 days of your original purchase date to qualify for a full refund otherwise an exchange  or credit note will be offered. All items that are returned to us unworn and in perfect condition, with all the labels attached and in their original packaging. Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser. Earrings, underwear, and swimwear are non-returnable unless faulty.

WHERE TO RETURN YOR ITEM

Send your return to our Hampstead Store at the following address.

IRIS

28 Rosslyn Hill

Hampstead

NW3

.

Important Information:

  • The returns is the customer responsibility We strongly recommend a trackable service, as returns are sent at the sender’s risk.
  • Returns are processed within 5 working days of reaching our office.
  • Refunds may take up to 5 working days to appear in your account, depending on your bank.
  • Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and delivery costs. We are not responsible for any goods lost or damaged in transit and would advise you to retain your postal receipt. 


RETURN TO STORE

You may also return your order to one of our London stores free of charge. To notify us of your intent to return, please navigate to our returns portal and follow the instructions above to book your return. You can then drop your return at your store of choice.in either Battersea or Hampstead.


INTERNATIONAL RETURNS

If you are returning item(s) from outside the UK, please follow these steps:

Step 1: Complete the Returns Form

  • Fill in the return form included with your order, stating the reason for your return.
  • If an item is faulty, provide additional details.

Step 2: Include Required Documentation

  • If your order was placed outside the EU, return the Pro-forma invoice that came with your order.
  • Clearly indicate which item(s) you are returning and complete the returns number.
  • Mark any export documentation or address labels as "Returned Goods" to prevent additional customs charges. Failure to do so may result in these costs being passed on to you at our discretion. Your statutory rights remain unaffected.

Step 3: Ship Your Return

  • Address your parcel to IRIS FASHION, 143-145 Northcote rd, Battersea London SW11 6PX
  • Use your preferred shipping provider. We strongly recommend a trackable service, as returns are sent at the sender’s risk.
  • Once we have received your return, refunds will be credited to the original payment method. Refunds are issued for the sum paid, excluding taxes, duties, and postal costs.